We accept all major prepaid payment methods, including UPI (Google Pay, PhonePe, Paytm), Net Banking, Debit Cards, and Credit Cards.

No, we operate on a strictly prepaid basis. We do not offer Cash on Delivery (COD) for any orders.

Once an order has been placed successfully, cancellations and modifications may not be possible. Please ensure that your selected products, size, and delivery details are correct before completing your purchase.

Currently, we do not accept custom orders. All purchases are limited to the designs and options available on our website.

Orders are generally delivered within 7–10 business days. Delivery timelines may vary depending on your location and courier operations.

Once your order has been dispatched, tracking details will be shared with you so you can follow your shipment.

Delivery may occasionally be delayed due to weather conditions, courier-related issues, or public holidays. While these delays are beyond our control, we’ll do everything we can from our end to ensure your OGOSH order reaches you as soon as possible.

We follow a strict no-return and no-refund policy. We do not offer returns or cash refunds once an item has been purchased or delivered.

Size exchanges are available only for footwear and are subject to availability. Exchanges must be made for the same design originally selected.

If your required size is unavailable, you will be issued a credit amount equivalent to your purchase, which can be used towards your next purchase at OGOSH.

We do our best to display our pieces as accurately as possible. However, slight variations in colour may occur due to screen settings, lighting during photography, or the natural characteristics of the materials used.

To keep your OGOSH pieces looking their best, we recommend the following:

• Keep your footwear and bags away from direct sunlight, water, perfumes.
• Use the dust bag provided with your purchase to protect your pieces from dust and scratches when not in use.
• Gently wipe your items with a soft, dry cloth after use before storing them.

With a little care and attention, you can help preserve the beauty and quality of your OGOSH pieces for years.

We recommend referring to our size guide before placing your order to help you select the most suitable size.

Our footwear uppers are freshly made using designer leather. It gradually adapts to the shape of your feet with wear. You may notice it becoming more comfortable within just a few hours of wearing it.

If you have particularly wide feet and prefer a slightly looser fit, please take this into consideration when selecting your size and order a size up.

For any queries or assistance regarding your order or our products, please reach out to us at:

Email: hello@ogosh.in
Phone: +91 9051813555
Customer Support Hours: Monday to Saturday, 10:30 AM – 6:00 PM.

We’ll be happy to assist you with your queries during our working hours.